Terms of Service

Please read these Terms before you buy. They are written in plain English. Nothing in them limits rights you have under mandatory consumer law.

Key facts

1. Who we are

In these Terms, "we", "us" and "our" mean BlingSIM, trading as BlingSIM. "You" means the person who buys or uses a BlingSIM eSIM.

EU representative: Not yet appointed - contact privacy@blingsim.com. UK representative: Not yet appointed - contact privacy@blingsim.com. Full company details are in our Legal Notice.

You are a consumer if you buy mainly for purposes outside your trade, business or profession. If you buy for a business, you are a business customer, and some sections below (marked as such) apply differently.

2. Scope and acceptance

• These Terms cover eSIM purchases, top-ups (where we offer them), free promotional eSIMs and the My eSIMs dashboard.
• You accept these Terms at checkout, next to the Pay button: "By paying you agree to the Terms of Service and confirm you are 18 or older. See our Privacy Policy." We record the version of these Terms you accepted on your order. Simply browsing our website does not bind you to these Terms.
• If documents conflict, this order applies: (1) the plan details shown at checkout, (2) these Terms, (3) our Refund & Withdrawal Policy and Free eSIM Promotion Terms.
• The contract is concluded in English.
• Nothing in these Terms limits rights you have under mandatory consumer law.

3. Who can buy

To buy or use a BlingSIM eSIM you must:

• be at least 18 years old and able to enter into a binding contract;
• use a valid email address that you control (or, for a gift, the recipient's email with their agreement);
• not be a sanctioned person, and not use the eSIM in a sanctioned country or region (see section 20);
• have a compatible, carrier-unlocked device (see section 5).

4. What we sell

• We resell prepaid, data-only eSIM plans. The mobile service is supplied through eSIM Access (provisioning partner) and local mobile network operators.
• Before you buy, we show the plan's data allowance, validity period, coverage countries and price. Where our provider gives us network and technology (3G/4G/5G) details, we show those too.
• No phone number, voice calls, SMS or emergency calls. You can use internet-based apps (for example WhatsApp or FaceTime) for calls, where the local network and law allow them.
• Speed and coverage depend on the local networks and are not guaranteed. Indoor, rural and crowded locations can be slower.
• Your IP address may appear to be in a different country from where you are (for example the UK, the Netherlands, France, Singapore or Hong Kong), because many plans route traffic through a partner network. Some websites and streaming services may treat you as being in that country.
• Using your phone as a Wi-Fi hotspot usually works, but it depends on the network and is not guaranteed unless the plan details say so.
• Some countries require users to register their ID for mobile service, or restrict internet calling (VoIP) apps. You are responsible for following local law.
• Your data allowance is personal to the eSIM and cannot be transferred to another eSIM or person.

5. Device compatibility

• Check your phone before you buy using our compatible phones list. Your phone must support eSIM and be unlocked by your home carrier. You are responsible for checking this.
• Some models sold in mainland China, Hong Kong and Macau do not support eSIM even when the same model does elsewhere, and some carrier-sold phones are locked. If your phone has no "Add eSIM" option, it cannot use our eSIMs.
• An eSIM profile can normally be installed only once. Deleting it from your phone is permanent, and it cannot be moved to another phone.

6. How the contract is formed

These are the steps to buy an eSIM:

1. Choose a destination and plan (from a destination page or the plans page).
2. Confirm the device checks and key facts. EU/UK consumers are also asked to request immediate delivery and to acknowledge the effect on the right of withdrawal (see section 11).
3. Enter the email address that should receive the eSIM.
4. Choose a payment method and pay on the payment provider's page.
5. Receive your confirmation email with the eSIM QR code, which also appears in My eSIMs.

• Correcting mistakes: before you pay, you can go back with the Back button, change the plan and edit your email address. If you notice a mistake after paying, email us straight away at support@blingsim.com.
• The contract is formed when your payment is confirmed and we send the confirmation email. We keep a record of your order, including the version of these Terms you accepted, and will send you a copy on request.
• We may refuse or cancel an order, with a full refund, in cases of suspected fraud, an obvious pricing error, sanctions restrictions (section 20), or when our provider cannot supply the plan.

7. Prices, currency and taxes

• Prices are shown in US dollars (USD).
• The price shown before you pay is the total you pay us for the plan: we do not add taxes or other charges at checkout. The one exception is the crypto network fee described in section 8.
• Your bank or card issuer may charge currency-conversion or foreign-transaction fees. These are outside our control.
• Sale prices are marked "Sale". We do not display reference ("was") prices; the price shown at checkout is the price charged.
• If a price is obviously wrong, we will contact you and either cancel the order with a full refund or offer the plan at the correct price, whichever you choose.

8. Payment

The payment methods available are shown at checkout and may vary. We currently work with these payment providers:

• Stripe for card payments.
• PayPal for PayPal balance and linked cards.
• Aurexio, a card checkout widget that may use PayPal, Stripe or Airwallex to process your payment.
• OxaPay for cryptocurrency payments.

We never see or store your full card number: the payment provider collects your payment details directly. The name on your card or bank statement is set by the payment provider you use. If you don't recognise a charge, please email us before disputing it. Payment providers may run fraud checks on your payment.

Chargebacks. If something is wrong, please contact us first. We usually resolve problems faster than a bank dispute. If you open a chargeback, we will give your bank our order and delivery records. We may deactivate the eSIM once a refund or chargeback has been paid. This does not limit your statutory rights or your rights under card-scheme rules.

9. Delivery, activation and validity

• We send the QR code and activation code by email, and they also appear in My eSIMs. Delivery is usually within minutes after payment is confirmed. Crypto payments are confirmed only after the blockchain network confirms the transaction.
• Activation window:our provider's standard window to install and activate an eSIM is 180 days from purchase. After that, an unused eSIM may expire. Ask us if you need the date for your plan.
• When validity starts:for most plans, when the eSIM first connects to a supported network in its coverage area. A few plans (including some small 100 MB plans) start when the eSIM is installed. If the plan details don't make this clear, ask us before you install.
• Days and daily plans:a plan's validity is counted in days from the moment it starts. Daily plans give a set amount of high-speed data per day and then continue at a reduced speed, as described in the plan details. Ask us before you buy if you need the exact reset time.
• Unused data expires at the end of the validity period. It is not refunded or carried over.
• Top-ups, where we offer them, are separate purchases under these Terms and the plan details shown when you buy them.

10. Fair use and acceptable use

Plans are for personal, non-commercial use. You must not:

• resell or share the service commercially, or use it in SIM boxes, gateways or machine-to-machine/IoT devices;
• use it for anything illegal, for spam, or to attack or overload networks;
• try to get around data limits, speed limits or our promotion limits.

Some plans slow down after a set amount of data (for example daily plans after their daily high-speed allowance). The plan details describe this. If you break these rules we may warn you, then slow down or suspend the service. If a suspension turns out to be our mistake, we will restore the service or refund you.

11. Cancellation, withdrawal and refunds

• EU/EEA/UK consumers have a 14-day right of withdrawal. If at checkout you asked us to deliver the eSIM immediately and acknowledged that you lose this right once it is delivered, the right ends on delivery. If you cancel after the data service has started, you pay for the part already provided.
• Our voluntary guarantee (all customers): if your eSIM has never been installed, we refund it in full when you ask within 30 days of purchase.
• Full details, including the model withdrawal form, are in our Refund & Withdrawal Policy.

12. If the service does not work

We will provide the service as described and with reasonable care and skill. If the eSIM does not work, please help us troubleshoot (for example: data roaming switched on for the eSIM, the eSIM selected as your mobile-data line, a restart, and being inside the coverage area).

If the fault is ours or our provider's, we will offer a replacement eSIM, a credit, or a partial or full refund. You also keep any statutory remedies you have (for example under sections 49 to 57 of the UK Consumer Rights Act 2015, or the national law of your EU country).

13. Changes, suspension and termination

• Mobile networks and our provider may change network partners, technology or coverage. We will tell you about changes that significantly affect a plan you have bought.
• We may suspend or end the service if you seriously break these Terms, for legal or sanctions reasons, or to stop fraud. We will give you notice where we can.
• If we suspend or end the service and it is not your fault, we refund the unused part of your plan.

14. Promotions and free eSIMs

Free eSIMs and other promotions are governed by their own terms, such as our Free eSIM Promotion Terms. Promotional items have no cash value. These Terms apply to the eSIM itself.

15. Your My eSIMs account

• You sign in to My eSIMs with your email and a one-time code (valid for 10 minutes). A sign-in lasts up to 14 days, or until you sign out.
• Keep access to your email secure: anyone who can read it can sign in to your account.
• Your QR code and activation code work like a key. Don't share them: anyone who installs the eSIM first can use it.
• You can sign out at any time. To delete your account, email privacy@blingsim.com. We keep the records the law requires us to keep (see our Privacy Policy).

16. Third-party services

Payment providers and mobile networks have their own terms, which apply when you use them. We remain responsible to you for the eSIM service we sell.

17. Our website and content

Our website, brand and content belong to us or our licensors. You may use the website for personal, non-commercial purposes. Don't copy our content in bulk, scrape the website, or interfere with its security or operation.

18. Our liability to you

What we don't exclude. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot be excluded or limited by law. Nothing in these Terms affects your statutory rights.

Consumers. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen, or if we both knew it might happen when the contract was made. We are not responsible for loss that is not foreseeable, for loss caused by events outside our control (section 19), or for loss caused by using the eSIM outside its coverage area or against these Terms. We supply the service for private use; if you use it for business, we are not liable for business losses such as lost profit or business interruption.

Business customers. To the extent permitted by law, our total liability to a business customer for any claim is limited to the price paid for the plan concerned, and we are not liable for indirect or consequential loss.

Customers in the United States. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement; we are not liable for indirect, incidental, special, consequential or punitive damages; and our total liability for any claim is limited to the price you paid for the plan concerned. Some states do not allow these exclusions or limits, so they may not apply to you, and you may have other rights that vary by state. Nothing in this section limits rights that cannot be waived under the law of your state (including New Jersey).

19. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as network outages, natural disasters, war, government action or failures of third-party systems. If such an event stops us providing a plan you paid for, we will refund the unused part or offer a replacement.

20. Sanctions and export control

• We do not sell to, or for use by, people or organisations on UN, EU, UK or US sanctions lists, or in comprehensively sanctioned countries or regions. This currently includes Cuba, Iran, North Korea, and the Crimea region and the non-government-controlled areas of the Donetsk, Kherson, Luhansk and Zaporizhzhia regions of Ukraine. These lists change over time.
• By buying, you confirm that you are not a sanctioned person and will not use the eSIM in breach of sanctions or export-control law.
• We may refuse or cancel an order, or deactivate an eSIM, where we reasonably believe it breaks sanctions law. Where the law allows, we will refund you.

21. Privacy

How we use your personal data is explained in our Privacy Policy and our Cookie & Storage Notice.

22. Complaints and disputes

• To complain, email support@blingsim.comwith the subject "Complaint" and your order number, or call email only.
• We acknowledge complaints within 2 business days and aim to give a full answer within 14 days.
• We are not currently a member of an alternative dispute resolution (ADR) scheme. If we cannot settle your complaint, you can contact your national consumer authority or advice service (for example Citizens Advice in the UK, or the European Consumer Centre in your EU country), or go to court.
• The European Commission's online dispute resolution (ODR) platform closed on 20 July 2025, so we do not link to it.
• California residents: under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

23. Governing law and courts

• These Terms are governed by the laws of our country of establishment.
• If you are a consumer, this choice of law does not take away the protection of the mandatory consumer laws of the country where you live. EU and UK consumers may bring claims in the courts where they live.
• Otherwise, the courts of our country of establishment have jurisdiction. Consumers in the United States may also bring individual claims in the small-claims court where they live. We do not use arbitration.

24. Changes to these Terms

• Changes to these Terms apply only to orders placed after the change. Each order is governed by the version you accepted when you bought it.
• We will give account holders reasonable advance notice by email of material changes, and show the new version and its effective date on this page.
• We keep previous versions and will send you a copy on request.

25. General

• These Terms, together with the documents they mention, are the whole agreement between us about your purchase.
• If a court finds part of these Terms invalid, the rest stays in force.
• We may transfer our rights and obligations to another organisation. We will tell you, and this will not reduce your rights. You may not transfer your rights without our consent.
• If we don't enforce a right straight away, we can still enforce it later.
• We send notices to the email address on your order or account. You can send notices to support@blingsim.com.
• Nobody else has rights under these Terms (including under the UK Contracts (Rights of Third Parties) Act 1999), except that a gift recipient can use the eSIM bought for them.

26. Contact us

Email support@blingsim.com (Email support — we reply within 24 hours), call email only, or write to BlingSIM, Registered address available on request from support@blingsim.com. To withdraw from a contract, you can use the model withdrawal form.