Refund & Withdrawal Policy

This policy is part of our Terms of Service. It applies to eSIMs bought from BlingSIM, trading as BlingSIM. Nothing in it limits rights you have under mandatory consumer law.

1. Summary

2. Your statutory right of withdrawal (EU, EEA and UK)

2.1 The right

If you are a consumer in the EU, the EEA or the UK, you may withdraw from your purchase within 14 days of the day the contract was made (the day we confirmed your order), without giving a reason.

2.2 When the right is lost

• The eSIM profile (the QR code and activation code) is digital content not supplied on a tangible medium. At checkout we ask you to tick a separate, unticked box with this text:

I ask BlingSIM to deliver my eSIM and start the data service immediately. I understand that I lose my 14-day right of withdrawal once the eSIM has been delivered, and that if I cancel after the data service has started I must pay for the part already provided. This does not affect the refund for eSIMs that have never been installed.

• If you ticked that box, you asked us to deliver immediately and acknowledged that you lose the right of withdrawal for the eSIM profile once it has been delivered to you (Consumer Rights Directive Art. 16(m); UK Consumer Contracts Regulations 2013, reg. 37). The right for the profile therefore ends when we send the delivery email.
• The data service is a service that starts when the eSIM first connects to a supported network (or, for a few plans, when it is installed). If you asked for the service to begin during the withdrawal period and then withdraw before it has been fully provided, you must pay for the part already provided, in proportion to the full price. We calculate the proportion as the share of the validity period that has elapsed, or the share of the data allowance used, whichever is higher. The right ends once the service has been fully provided (the plan has expired or the data has been used up).
• If we did not obtain that consent from you, you keep the full 14-day right and owe nothing for the period before you withdrew.

2.3 How to withdraw

Send us a clear statement that you are withdrawing, before the 14 days end, by email to support@blingsim.com or by post to BlingSIM, Registered address available on request from support@blingsim.com. You may use the model form below, but you do not have to. It is enough to send your statement before the deadline.

2.4 Effects of withdrawal

• We refund all payments received from you, less any amount due for a service already provided (2.2), within 14 days of the day we receive your withdrawal notice.
• We refund to the payment method you used, unless you expressly agree otherwise. You are not charged any fee for the refund. Crypto refunds follow section 8.
• We deactivate the eSIM when the refund is made.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. It reproduces the model form in Annex I(B) of Directive 2011/83/EU and Schedule 3 Part B of the UK Consumer Contracts Regulations 2013.

3. Our 30-day never-installed guarantee

In addition to your statutory rights, and for customers everywhere, we offer this voluntary guarantee:

• If your eSIM profile has never been downloaded or installed on any device, and
• you ask for a refund within 30 days of purchase,

we refund the full price you paid. We check the installation status with our provisioning partner, deactivate the eSIM, and pay the refund under section 8. This applies even if the reason is that your phone turned out to be locked or not eSIM-compatible: as long as the profile was never installed, you get your money back.

4. If the eSIM does not work

We will provide the service as described at checkout and with reasonable care and skill. If your eSIM does not connect, please try these steps first, and contact us within the plan's validity period if they do not help:

1. Data Roaming is switched on for the BlingSIM eSIM.
2. The BlingSIM eSIM is selected as your mobile-data line.
3. You have restarted your phone after installing.
4. You are inside the plan's coverage area.

If the fault is ours or our provider's (for example the profile will not install, or the network is unavailable in a covered country), we will offer, at your choice where possible: a replacement eSIM, a credit or top-up, or a partial or full refund in proportion to the service you could not use. This does not limit your statutory remedies, for example under sections 49 to 57 of the UK Consumer Rights Act 2015 or the national law of your EU country.

We do not treat these as faults:

• a phone that is carrier-locked or does not support eSIM (although section 3 still applies if the eSIM was never installed);
• use outside the plan's coverage area, or slow speeds caused by the local network;
• reduced speed after you reach a plan's daily or fair-use limit, as described in the plan details;
• problems caused by deleting the eSIM from your phone, or by installing it on a second device.

5. When we cannot refund

Subject to your statutory rights and sections 2, 4 and 6, we cannot refund:

• an eSIM that has been installed and works as described;
• a plan whose validity period has expired, or whose data has been used;
• unused data left at the end of the validity period;
• free promotional eSIMs, which have no cash value.

6. Delivery failures, order errors and duplicate charges

If we take your payment but cannot deliver the eSIM, deliver the wrong plan, or charge you twice, you get a full refund of the affected payment, or a replacement eSIM if you prefer. Where our systems detect the problem we refund automatically; otherwise please tell us. Crypto payments that arrive short of the invoice amount are handled as described in section 8 of the Terms.

7. How to request a refund

1. Email support@blingsim.com with the subject "Refund request", or call email only.
2. Include your order number (for example BLS-260428-K7M3) and the email address used at purchase.
3. Tell us briefly what happened. For a fault, include your phone model and what you have tried.

We acknowledge every request within 2 business days, decide within 5 business days, and pay approved refunds within 14 days of approval. Withdrawal refunds (section 2) are paid within 14 days of receiving your notice, whatever the outcome of any checks.

8. How refunds are paid

• Card, Apple Pay, Google Pay and Link (Stripe), PayPal and Aurexio: refunded to the original payment method. We send the refund promptly; your bank or wallet may take a few more business days to show it. We do not deduct any fee.
• Cryptocurrency (OxaPay): crypto payments cannot be reversed, so we refund the US-dollar amount of your order (the price shown on our website; the blockchain network fee you paid when sending is not refundable) to a wallet address you confirm to us in writing. We pay in a stablecoin or the coin you paid with, as agreed with you, at the exchange rate at the time we send it, and we bear the network fee of the refund transaction. We will only offer store credit if you ask for it.
• Currency:refunds are made in US dollars. If your bank converted the payment, the amount you receive may differ slightly because of exchange-rate movements or your bank's fees, which are outside our control.

9. Top-ups

Where we offer top-ups, each top-up is a separate purchase and the rules in this policy apply to it separately. A top-up that has been applied to an eSIM cannot be removed, so it is refundable only under sections 2, 4 and 6.

10. Chargebacks

If something is wrong, please contact us first: we usually resolve problems faster than a bank dispute. If you open a chargeback, we will give your bank our order, delivery and installation records. Once a refund or a chargeback has been paid, the eSIM is deactivated. Your statutory rights and your rights under card-scheme rules are not affected.

11. Complaints and escalation

• If you are unhappy with our decision, reply to our email with "Complaint" in the subject line, or call email only. We acknowledge complaints within 2 business days and aim to give a full answer within 14 days.
• We are not currently a member of an alternative dispute resolution (ADR) scheme. You can contact your national consumer authority or advice service (for example Citizens Advice in the UK, or the European Consumer Centre in your EU country), or go to court. The European Commission's online dispute resolution platform closed on 20 July 2025, so we do not link to it.
• California residents: under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

12. Contact

This policy is version 2026-09-23, effective 23 September 2026. Each order is governed by the version in force when you bought; previous versions are available on request.